Reservation Cancellation & No-Show Policy

To respect the time of our associates and maximize the guest experience, our Cancellation & No-Show Policy requires that you cancel or reschedule your reservation at least 24 hours in advance. To do so, please provide notice to the applicable European Wax Center location. 

If you fail to show up for your reservation or don’t cancel or reschedule your booking 24 hours in advance, select centers will charge a Cancellation/No-Show Fee equal to 50% of the total cost of the service(s) scheduled. 

To learn if this fee applies to your booking, please check with your local center.

FAQs

Do you offer a step stool?

Yes, we do offer a step stool in the suite.

What should I wear? 

Comfortable, loose-fitting clothing is recommended.

Will I have to undress? 

It depends on the service, but you will need to expose any areas of the body that you intend to have waxed.

I have light sensitivity; can the lights be adjusted? 

Some locations do have the ability to dim the lights, but others do not. Please confirm when making your reservation.

Am I allowed to bring headphones or ear buds to my reservation? 

Yes.

I use a personal assistant. Am I permitted to bring them to my reservation? 

Yes.

I need pictorial direction. Is this possible? 

Yes, we have wax pattern booklets that detail each step of the service.

Can I receive any services from my wheelchair/scooter?

Depending on the area of the body that you intend to have waxed, you may be able to receive services in your wheelchair/ scooter. Please confirm when making your reservation.

Can I bring my service or guide dog? 

Yes, you may bring a service or guide dog to your reservation, subject to compliance with applicable laws and regulations. Please contact the location prior to your reservation to make them aware.

How can I request accessibility-related assistance or accommodations? 

When booking a reservation online, there is a designated field in which you may include notes regarding requests for accessibility-related assistance or accommodations.  For specific questions regarding accessibility-related assistance or accommodations, please contact the location that you intend to visit.