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    Exclusive Self Care Product Collections

    Top 5 FAQs               Products               Policies              Terms & Conditions              Additional FAQs 

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    01

    Top 5 FAQs


    How long is long enough for my hair to get waxed? (I can’t wait any longer!)

    We say, let the hair grow to about ¼ inch so the wax can grab the hair.

    I'm one of those super organized people: Do I need to prepare for my wax?

    No, our wax specialists will take care of everything and walk you through our Our 4 Steps to Smooth™  process. We just ask that you kindly arrive on time.

    How old do you have to be to get waxed?

    Well, it really depends on the guest. We'll wax a guest of any age if our wax specialists feel they are prepared for the experience. If our guest is overly apprehensive, we believe it's best to wait until another time. Waxing should be a luxurious experience after all!

    Timing issue: Can I wax during that time of the month?

    Sure, we can absolutely wax you if it's that time of the month. But ... just be aware that the area is more sensitive and you may experience more discomfort than usual.

    The hair down there: What’s the difference between a bikini line, bikini full and bikini Brazilian wax?

    Bikini line is a basic tidy; we wax the sides (called your panty line) and across the top. If you’re wearing a bikini, this will prevent any hairs from "peeking out." 


    Bikini (full) is the next step and allows you to take off as much or as little hair as you like off the front. If you want to leave a small "landing strip", triangle or nothing at all, it’s up to you! 


    Bikini Brazilian goes from the front, all the way to the back with an added butt strip. This is perfect for a completely nude look or you can leave a neat triangle on the front. Choose your style!

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.


    girl outside in workout clothes

    02

    Products

    I’d love my skin to stay silky smooth. What can I use at home to optimize my waxing experience?

    Our 4 Steps to Smooth™ process is only the beginning to keeping your newly waxed skin smooth and sexy! To maintain these fabulous results, it's important to use our entire line of film-free products. Try our daily EWC® Ingrown Hair Serum, twice a day, which will help slough away dead surface skin cells to allow your hair to grow back in without obstruction, trapped hair can lead to ingrown hairs and irritation that causes itchiness and bumps. Next, wash daily with our EWC® Daily Exfoliating Body Wash to keep your skin film free and renewed. Then smooth on our Slow It Body Lotion which consists of special plant enzymes that soften and decrease the hair length and density, allowing for softer and thinner hair growth. Finally, once a week you can use our Post Wax Exfoliate that will help keep your skin refined and polished. Using our entire product line will allow your waxing results to last longer and will help make your subsequent reservations painless!

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.

    woman sitting in a chair on the beach wearing a floppy sunhat

    03

    Policies

    Now offering Mobile Check-in at participating centers

    Can I walk-in or do I need a reservation?

    We love walk-ins, however, if you make a reservation, we can guarantee that you will be treated on time. As you can imagine, we’re very popular, so sometimes there are no times free for casual walk-ins.

    Oops, I forgot to cancel my reservation. Do I get penalized for this?

    You will receive a courtesy call the 1st time you miss your reservation. On your 2nd missed reservation you'll be notified about our No Show policy. Guests with 3 or more no-shows in a 6-month period may be restricted from booking reservations over the phone and be placed as a “walk in only” guest, meaning they need to book their reservation directly at the store when they're ready to be serviced. We'd prefer for all guests to have the opportunity to book over the phone and ask that you call, even at the last minute, to cancel a reservation.

    Oh no, I'm running fashionably late for my reservation. Will you still take me?

    We have a 10-minute late policy. If you are more than 9 minutes late for your reservation, you will be marked as a no-show and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you.

    Tell me about your late policy?

    We pride ourselves on running on time. And we know there may be times when guests are running late. That's why we have our late policy. We do this so our wax specialists can stay on schedule while offering a luxurious wax experience. If you are more than 9 minutes late for your reservation, at the 10-minute mark, you will be marked as a no-show and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you. xo

    Waxing Service Refunds

    We offer a 5-day performance policy on all waxing services. If we failed to remove all unwanted hair while performing a service for a guest, we will gladly touch up the originally serviced area, at the original store of service, within 5 calendar days of the original service date, at no charge.

    Gift Cards

    General Terms. European Wax Center gift cards ("European Wax Center Gift Cards") are made available by EWC Franchise, LLC and its affiliates (collectively referred to in these European Wax Center Gift Card Terms and Conditions as “we”, “us”, “European Wax Center”) to participating European Wax Center locations and at other select locations that we approve from time to time (“Authorized Providers”). We are providing these European Wax Center Gift Card Terms and Conditions ("Terms and Conditions") to govern the use of all such European Wax Center Gift Cards. These Terms and Conditions are in addition to the Terms of Use and Privacy Policy applicable to this waxcenter.com website, currently located at Terms and Conditions. European Wax Center® is a registered trademark of EWC P&T, LLC.

    Unlimited Wax Pass®

    30-Day Cancellation Policy
    Should you decide to cancel your Wax Pass® within 30 days, European Wax Center® will charge you full price for the visits you already used and issue a refund for any remaining balance due.

    After 30-Day Cancellation Policy
    Should you decide to cancel your Wax Pass® after 30 days, there is a $25 cancellation fee. European Wax Center® will charge you full price for the visits you already used and issue a store credit for any remaining balance due. 


    Transfer Policy
    Should you decide to transfer your package from one service to another, European Wax Center® will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass® purchase. We do not charge a fee for transferring a Wax Pass®.

    NOTE: Wax Pass® may not be transferred from one guest to another. Wax Pass® redeemed in Manhattan, NY that were purchased outside of Manhattan, NY may be subject to a surcharge at check-out.

    Cancellation Form
    Please complete this form to request a cancellation.

    Pre-Paid Wax Pass®

    30-Day Cancellation Policy
    Should you decide to cancel your Wax Pass® within 30 days, European Wax Center® will charge you full price for the visits you already used and issue a refund for any remaining balance due. 

    After 30-Day Cancellation Policy
    Should you decide to cancel your Wax Pass® after 30 days, there is a $25 cancellation fee. European Wax Center® will charge you full price for the visits you already used and issue a store credit for any remaining balance due.

    Transfer Policy
    Should you decide to transfer your package from one service to another, European Wax Center® will charge you full price for the visits you already used and apply any remaining balance due toward your new Wax Pass® purchase. We do not charge a fee for transferring a Wax Pass®.

    NOTE: Wax Pass® may not be transferred from one guest to another.

    Products

    You may receive a full refund from the original store of purchase for any products returned with an original receipt within 30 days. To be eligible for return, each product must be in new, unused condition with an unbroken seal and unopened packaging.

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.

    girl and boy in workout clothes running outside

    04

    Terms &
    Conditions

    Terms of Use

    Click here to view our Terms of Use

    Privacy Policy

    Click here to view our Privacy Policy

    Your California Privacy Rights

    YOUR CALIFORNIA PRIVACY RIGHTS
    Last updated: May 12, 2018

    © EWC Franchise, LLC. All Rights Reserved.

    We value the trust we have built with our guests and we are dedicated to treating your personal information with care. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding our disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We also provide guests with a cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes. 

    If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. Please understand that your request does not ensure complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances even if requested.


    To make such any such request, please send a written request including as applicable, the specific content or information requested to be removed, via e-mail to legal@waxcenter.com, or write us at:

    European Wax Center
    P.O. Box 802208
    Aventura, Florida 33280

    Please include the reference “Request for California Privacy Information” on the subject line and in the body of the message and please include the e-mail address or mailing address, as applicable, for us to send our response. Please also understand that under California law, businesses are only required to respond to a request once during any calendar year. We reserve the right not to respond to requests submitted other than to the address specified above. 


    For more information about our privacy and data collection policies, you may wish to review our Privacy Policy.

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.


    Terms of Use

    Click here to view our Terms of Use

    Privacy Policy

    Click here to view our Privacy Policy

    Your California Privacy Rights

    YOUR CALIFORNIA PRIVACY RIGHTS

    Last updated: May 12, 2018

    © EWC Franchise, LLC. All Rights Reserved.

    We value the trust we have built with our guests and we are dedicated to treating your personal information with care. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding our disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We also provide guests with a cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes.


    If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. Please understand that your request does not ensure complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances even if requested.


    To make such any such request, please send a written request including as applicable, the specific content or information requested to be removed, via e-mail to legal@waxcenter.com, or write us at:

    European Wax Center
    P.O. Box 802208
    Aventura, Florida 33280

    Please include the reference “Request for California Privacy Information” on the subject line and in the body of the message and please include the e-mail address or mailing address, as applicable, for us to send our response. Please also understand that under California law, businesses are only required to respond to a request once during any calendar year. We reserve the right not to respond to requests submitted other than to the address specified above. 


    For more information about our privacy and data collection policies, you may wish to review our Privacy Policy.

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.

    girl smiling pushing her hair back

    05

    Additional FAQs

    How long will my wax last?

    Usually your wax will last between 3–4 weeks but everyone’s rate of regrowth is different so results will vary between guests. But remember, with the right products, you can help your bod stay smoother, for longer. Just ask your wax specialist to point you in the right direction.

    I'm a little nervous . . . does waxing hurt?

    It depends on your tolerance for discomfort. Try to keep in mind that you are removing the hair from the root, but our fabulous wax specialists will make sure you are as comfortable as possible. Trust us, top magazines and reviewers have said it’s virtually painless thanks to our exclusive Comfort Wax.

    My skin needs gentle TLC . . . so what kind of products do you use?

    We use a hard, stripless wax made exclusively for European Wax Center®. Your treatment will also include our 4 Steps To Gorgeous process. First, we cleanse the area to remove any makeup, oils or lotions that may reduce the quality of your wax from taking place. Next, we protect the skin with our soothing pre-wax oil. Then, it’s time for your wax! Finally, we rejuvenate the area by applying either our EWC Ingrown Hair Serum or our Slow It Body Lotion, depending on the area being waxed. Don’t forget, both of these deluxe beauty products are available for purchase at all of our locations.

    Will I be in the hands of an expert?

    Absolutely! All of our friendly wax specialists are licensed aestheticians. They are also required to successfully complete our in-house training program to ensure the same level of excellence from every wax specialist.

    Hallelujah, I'm pregnant! Can I still wax?

    Firstly, congratulations! Secondly, yes, you can still wax. However, you may experience more skin sensitivity due to the hormonal changes your body is going through. Our wax specialists will make you as comfortable as possible during the service. We recommend checking with your doctor during the last two months of pregnancy.

    I need to face the facts: Can I still wax if I've just had a facial?

    You can still wax if you received a basic facial that includes a cleanse, steam, exfoliation and mask. If you received a specialty facial that includes, but is not limited to, an alpha (AHA) or beta (BHA) hydroxy peel, microdermabrasion or any other deep exfoliation treatment, then you need to wait at least 7 days to receive a wax service. You should check with your doctor to ensure it's ok for you to wax after having any medical-grade facial treatment

    Hello, summer glow . . . Can I still wax if I tanned the day before?

    We recommend waiting at least 24–48 hours between waxing and tanning because your skin may be more sensitive. Because waxing exfoliates the skin by removing the top layer of dead surface skin cells, you're more likely to experience sunburn. If you are going to go in the sun within 48 hours of waxing, we recommend wearing a sunscreen with an SPF of 30 or more.

    Uh-oh, can I still wax if I have a sunburn?

    We will not perform services on sunburned skin or skin that is irritated or unhealthy. When your skin has healed, you can call to book a reservation for services.

    Let's get serious: Can I still wax if I'm on medication?

    It's always best to refer to your doctor if you have any questions. For prescribed creams such as Retin-A or Differin, we advise that you stop use 7 days prior to your wax reservation and do not resume use until 7 days after your wax service. We will not wax you if you are on Accutane. It's very dangerous to wax while on Accutane and a doctor's note will be needed to receive services. Remember, it's important that you inform or update our Guest Service Coordinators on what medications you may be taking so we can ultimately provide you with a safe waxing experience.

    Got a question? There's nothing we won't answer. After all, we are the waxperts!

    Simply email us or tweet a wax specialist and we'll get back to you very soon.

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