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FAQs

Do you offer a step stool?

Yes, we do offer a step stool in the suite.

What should I wear? 

Comfortable, loose-fitting clothing is recommended.

Will I have to undress? 

It depends on the service, but you will need to expose any areas of the body that you intend to have waxed.

I have light sensitivity; can the lights be adjusted? 

Some locations do have the ability to dim the lights, but others do not. Please confirm when making your reservation.

Am I allowed to bring headphones or ear buds to my reservation? 

Yes.

I use a personal assistant. Am I permitted to bring them to my reservation? 

Yes.

I need pictorial direction. Is this possible? 

Yes, we have wax pattern booklets that detail each step of the service.

Can I receive any services from my wheelchair/scooter?

Depending on the area of the body that you intend to have waxed, you may be able to receive services in your wheelchair/ scooter. Please confirm when making your reservation.

Can I bring my service or guide dog? 

Yes, you may bring a service or guide dog to your reservation, subject to compliance with applicable laws and regulations. Please contact the location prior to your reservation to make them aware.

How can I request accessibility-related assistance or accommodations? 

When booking a reservation online, there is a designated field in which you may include notes regarding requests for accessibility-related assistance or accommodations.  For specific questions regarding accessibility-related assistance or accommodations, please contact the location that you intend to visit.