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    Exclusive Self Care Product Collections


    FRONTLINE HEROES PROGRAM DETAILS


    PURPOSE
    To recognize, thank and offer a confidence boost to those Frontline Heroes who helped get the community through the Coronavirus Pandemic.


    FREQUENTLY ASKED QUESTIONS


    What is the offer?
    Eligible Frontline Heroes will enjoy a one-time free service of their choice at participating centers as a thank you for their support during the pandemic.


    When is the offer valid?
    The Heroes offer is valid for one-time use per Frontline Hero on a single service of their choice from the time the first center re-opens until July 31, 2020.  We ask that you do not schedule a service until you have limited your exposure to COVID-19 patients for the CDC-recommended 14-day period. If you will not be able to limit your exposure prior to July 31, 2020, we are granting extensions on the expiration dates for the certificate. Please contact your local center for details.


    Which service can Frontline Heroes receive for free?
    Eligible Frontline Heroes are invited to choose any service except full leg from our full list of services on our website for a one-time complimentary wax at participating centers.


    What types of jobs are eligible for the Frontline Heroes offer?
    Eligible Frontline Heroes are those whose essential work outside of their home during the pandemic contributed to the health, welfare and well-being of their community, especially workers from the industries of healthcare and pharmacy, grocery, shipping and postal/delivery services, and first responders. To receive their free service, Eligible Frontline Heroes who register online will receive a certificate by email to redeem their free service. Heroes may be subject to eligibility verification at the time of redemption through an employee ID, photo, business card or other proof at participating centers. We also ask that you do not schedule a service until you have limited your exposure to COVID-19 patients for the CDC-recommended 14-day period. If you will not be able to limit your exposure prior to your certificate expiration we are granting extensions. Please contact your local center for details.


    How can eligible Frontline Heroes receive their free service certificate?

    Complete above the form. Registrants will receive an email confirming receipt of their registration within 24 hours. Within 3 business days of when nearby centers begin to open, the registrant will automatically receive an email with their certificate for the free service and instructions for redemption at their local participating center.


    How do I redeem my service? Redemption will be as simple as presenting your email certificate and proof of eligibility in the participating center at the time of service. Full details on booking reservations and redeeming a free Frontline Hero service can be found in the certificate that email registrants receive once nearby center(s) start to reopen. Please note that the certificate is only redeemable at participating centers. We also ask that you do not schedule a service until you have limited your exposure to COVID-19 patients for the CDC-recommended 14-day period. If you will not be able to limit your exposure prior to July 31, 2020, we are granting extensions on the expiration dates for the certificate. Please contact your local center for details.


    I am a Frontline Hero and I registered but I have not received my certificate to redeem my free service. When will I get my certificate?

    Registered Frontline Heroes will receive their email certificate within 3 business days of when a center in their local area or zip code has opened. If you have not received your certificate yet, it is because no centers in your area are open yet.


    What proof of eligibility is required?

    A valid employee ID, business card, dated photo of associate at work, paystub or other proof at the discretion of the redeeming center.


    Can I get a Hero service and a First Wax Free offer in the same visit ?

    No, you cannot receive both offers in the same visit.


    Can I use a discount offer or other incentive with my Hero service?

    No, the Frontline Heroes offer cannot be combined with other offers or discount.