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EWC THANKS OUR FRONTLINE HEROES

At European Wax Center, we recognize and thank the Frontline Heroes who are helping their communities through the COVID-19 pandemic. Registration for the program is now closed.


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REDEMPTION QUESTIONS


What is Frontline Heroes Program?

Frontline Heroes was a limited-time EWC program that awarded free wax service certificates to registrants whose essential work outside of their home during the COVID-19 pandemic contributed to the health, welfare and well-being of their community—especially workers from the industries of healthcare and pharmacy, grocery, shipping and postal/delivery services, and first responders. Registration for the program closed on July 16, 2020. Certificates expire for use on July 31, 2020. Registrants can view full redemption instructions and expiration details on their email certificate.


When is the offer valid?

The offer is valid until July 31, 2020 for one-time use per Frontline Hero on a single service of their choice. For everyone’s safety, we ask that you do not schedule a service until you have limited your exposure to COVID-19 patients for the CDC-recommended 14-day period. If you will not be able to limit your exposure prior to July 31, 2020, we are granting extensions on the expiration dates for the certificate. Please contact your local center for details.


Which service can Frontline Heroes receive for free?

Eligible Frontline Heroes are invited to choose any service (excluding the full leg wax) from our full list of services on our website for a one-time complimentary wax at participating centers.


What types of jobs are eligible for the Frontline Heroes offer?

Eligible Frontline Heroes are those whose essential work outside of their home during the pandemic contributed to the health, welfare and well-being of their community, especially workers from the industries of healthcare and pharmacy, grocery, shipping and postal/delivery services, and first responders. To receive their free service, Eligible Frontline Heroes must have registered and have received a certificate by email to redeem their free service.

Heroes may be subject to eligibility verification at the time of redemption through an employee ID, photo, business card or other proof at participating centers. EWC also asks that you do not schedule a service until you have limited your exposure to COVID-19 patients for the CDC-recommended 14-day period. If you will not be able to limit your exposure prior to your certificate expiration we are granting extensions. Please contact your local center for details.


How can eligible Frontline Heroes receive their free service certificate?

Registration for the program is now closed. Those who registered but have not received a certificate by Tuesday, July 21, can reach out via our Contact Us page here


How do I redeem my service?

Present your email certificate and proof of eligibility to a participating center at the time of service. Full details on booking reservations and redeeming your free Frontline Hero service can be found on the certificate.


Please note that the certificate is only redeemable at participating centers. We also ask that you do not schedule a service until you have limited your exposure to COVID-19 patients for the CDC-recommended 14-day period. If you will not be able to limit your exposure prior to July 31, 2020, we are granting extensions on the expiration dates for the certificate. Please contact your local center for details.


I am a Frontline Hero and I registered but I have not received my certificate to redeem my free service. When will I get my certificate?

All certificates will be sent out no later than Tuesday, July 21. If you have not received your certificate by that time, contact us here


What proof of eligibility is required?

A valid employee ID, business card, dated photo of associate at work, paystub, or other proof determined at the discretion of the redeeming center.


Can I redeem a Hero service and a First Wax Free offer in the same visit?

No, you cannot receive both offers in the same visit.


Can I use a discount offer or other incentive with my Hero service?

No, the Frontline Heroes offer cannot be combined with other offers or discount.



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